Terms and Conditions
Using the service
By using this website you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions in their entirety please leave this website. The CristinaNeves.pt Store may at any time amend in whole or in part, these terms and conditions.
2. Prices and Products
Prices in the catalog www.cristinaneves.pt site are in Euros and include VAT at the rate in place at the time of acquisition. Prices and product specifications contained in this site may be changed by CristinaNeves.pt without any notice.
3. Order Information
The products displayed in the online catalog are limited to available stock. For some products, properly identified, the order may be limited to a certain number of copies.
4. Order fulfillment and shipping costs
All orders confirmed by CristinaNeves.pt will be delivered to the address specified for delivery by the Customer at the time of ordering. CristinaNeves.pt does not charge shipping costs (customs duty costs are not included)
5. Deadlines
The period of delivery is up to 5 working days for mainland Portugal and up to 7 days for the Autonomous Regions. For other regions the pattern may be extended due to the limitations of air transport.
In case of product stock rupture, the customer will be contacted by email about the new expected delivery date, and may then choose to maintain or cancel the order.
Additional information as to the anticipated delivery time may be requested by using the e-mail [email protected].
6. Forms of payment
You can pay your purchase using Visa, MasterCard, American Express or Paypal.
Advantages of Paypal system: The PayPal system is a credible system of financial transactions easy to use, allowing purchases securely using sophisticated data encryption that protects all your information.
Transactions are always confirmed by e-mail, for protection of identity theft.
In case of any doubt about the security in financial transactions for the purchases in our store please contact [email protected] .
7. Order Cancellation
The client may cancel the order, provided it has not yet been processed by CristinaNeves.pt. The cancelation of the order may be formalized via email through the address [email protected]
8. Non-acceptance of the order
CristinaNeves.pt reserves the right not to accept your order, informing the Customer in the following cases:
a) Product stock rupture;
b) Unavailability of the article;
c) If CristinaNeves.pt considers there is misconduct by the buyer or in case there are inaccuracies in the registered personal data.
9. Returns Policy
The customer may, within 14 days after receiving the product, return the product. Within that same period the client may complain of any inadequacy in the product ordered, if that inadequacy is of the responsibility of CristinaNeves.pt.
For this purpose, the complaint should be formalized through email sent to [email protected]. In that email, the Customer must explicitly inform the reasons for its return always mentioning the order number and their identification.
The support team for the www.cristinaneves.pt site, will then coordinate with the Customer how the return of the goods will be processed. If the situation justifies it, CristinaNeves.pt will take care of the associated costs.
In situations where the reasons for the return are not of the responsibility of CristinaNeves.pt, the refund will be accepted after confirmation of the good condition of the returned parts and their packaging. Being the Customer refunded the amount paid for the product, less the cost of return shipping according to the values (6€ for Portugal, 15€ for the Autonomous Regions, 20€ for Spain and 30€ for the rest of world).
Consequently CristinaNeves.pt reserves the right not to accept returns of products without previous notice, and/or if the product does not meet the same conditions in which is was delivered to the Buyer (products that have suffered any type of usage, alteration, damage and/or lack of original packaging, accessories and/or add-ons).
In case of return, the refund amount will be paid within the statutory period of 30 days after receipt of the order (Decreto-Lei Nº. 143/2001 de 26 de Abril).
10. Limitation of Liability
We make every effort to ensure that the information presented is free of typographical errors and, when they occur, we try to proceed as soon as possible to their respective correction. Where the information provided does not match the characteristics of the product, the Customer as the right to return in accordance with paragraph 9.
The presented photographs on this site are merely illustrative. We recommend you consult the product characteristics for detailed information.
11. Registration and protection of personal data
In the case of Customers who register only the necessary information will be collected to carry out all online commercial transaction and future contact elements that are deemed necessary to establish, in order to ensure the best customer service.
The Customer guarantees that all personal data provided is true and accurate and will take upon Himself to notify any amendments thereto. Any loss or damage to the online store or third party resulting from incorrect, incomplete or inaccurate information will be of the sole responsibility of the Customer.
The services provided by CristinaNeves.pt always respect the provisions of Law of Protection of Personal Data – Lei n º 67/98 of 26 October, by which the personal data provided by customers are collected for the sole purpose of CristinaNeves.pt’s account management of clients, invoicing, communication with customers, statistical
analysis and direct marketing, making a commitment to privacy and security in the processing of personal data of each customer.
The Customer expressly authorizes CristinaNeves.pt to send information about products and services that may be of interest, using their personal data for direct marketing. At any time, you may request access, rectification and deletion of data, via email to the address [email protected].
12. Intellectual and industrial property
All text and images reproduced or represented in the website www.cristinaneves.pt are the exclusive property of CristinaNeves.pt, and as such, strictly reserved for CristinaNeves.pt and protected under copyright as well as intellectual property rights.
Any reproduction or representation, total or partial of the site www.cristinaneves.pt, or all or part of the elements included in it are strictly prohibited.
The company names, brands and distinguishing marks reproduced in www.cristinaneves.pt site are protected under the laws applicable to industrial property. The reproduction or representation of all or part of any distinguishing marks is strictly prohibited
13. Cookies
In order to provide our users with greater speed and customization of service, CristinaNeves.pt may use a feature of “browser” called a “cookie”. A “cookie” is a small text file, automatically saved by the user’s computer, and that can be identified by the site cristinaneves.pt.
Any user can configure their “browser ” in order to prevent the installation of “cookies” in your computer. However, this option can make your browsing slower.
14. Applicable law and jurisdiction
These Terms and Conditions online shopping site www.cristinaneves.pt governed by the applicable Portuguese legislation. By using the online store, you accept and agree to these Terms and Conditions and Privacy and Personal Data Protection Policy.